Help
EdenStream Media · Karoi, Mashonaland West, Zimbabwe
EdenStream is at launch stage, and this page is the whole help desk: how to reach a person, what the desk covers, and what to put in your message so it can be answered in one reply.
Write to the desk
A person reads this inbox and replies from the same address. There is no live chat, no phone line, and no automated ticket number. Mail is read during the working week.
For anything that is not a help question — general enquiries, media, licensing or advertising — write to z : T, which is the address on the contacts page.
What the desk covers
- The waitlist, and creator accounts.
- The library: what is listed, what will not play, or a page that looks wrong.
- Content reports under the Content & Advertising Standards, including AI-labelling questions.
- Copyright and licensing: permission requests, takedown notices, credit corrections.
- Privacy and your data: what we hold, and requests to see or remove it.
- Press, partnership and advertising enquiries.
What to put in your message
- The page address (or the title of the item) you are writing about.
- What you expected, and what happened instead.
- A screenshot if the problem is something you can see.
- For an account question, the email address your account uses.
Reports and appeals
Anyone may report a listing. Name the rule you believe was broken, from the standards page, and we will tell the creator what was removed and why, with the rule cited. If you disagree with a decision, appeal in writing to the same address — appeals are read by a person and answered within 30 days.
What we cannot do
- No emergency or out-of-hours channel. There is no one on call.
- No phone or walk-in support.
- The public studio is not open yet, so there is nothing to log in to and no subscription to manage — the waitlist is the only list.
Media, licensing and formal notices can also be posted to: Operator, EdenStream Media, Karoi, Mashonaland West, Zimbabwe. Commerce pauses from Friday 18:00 to Saturday 18:00 Africa/Harare (Sabbath).
Contact · Standards · Join the waitlist
Frequently asked questions
What is EdenStream?
EdenStream is a Sabbath-aware streaming platform being built for Adventist creators of every kind — pastors, musicians, health teachers, documentarians, historians, authors and artists among them. It lets creators host sermons, music, health teaching, documentaries and more on a library that families can browse without an algorithmic feed, and creators keep the lion's share of the ministry.
Is EdenStream open to creators yet?
Not yet. EdenStream is at waitlist stage — there is no public studio login on the launch site. Creators can join the waitlist and will be written to when the studio tools are ready.
How does EdenStream handle the Sabbath?
EdenStream is Sabbath-aware. Commerce pauses from Friday 18:00 until Saturday 18:00 Africa/Harare, so the platform rests over the Sabbath rather than driving transactions through it.
Who runs EdenStream?
EdenStream Media is founded by Lloyd Gande and based in Karoi, Zimbabwe. It is linked to Back to Eden Health Coach (backtoedenhealth.co.zw), a Bible-based natural health ministry.
What advertising does EdenStream accept?
EdenStream does not monetise viewer attention. Advertising is limited to mission-aligned partners under its 'Freely Give' model, and partner material must be consistent with the platform's statement of beliefs and the health principles taught on the service. There are no advertising auctions, and every commercial arrangement is disclosed on the item it funds. EdenStream carries no third-party advertising networks, behavioural tracking, or retargeting.
What content standards does EdenStream follow?
EdenStream is a faith-friendly, family-safe network: music, teaching and health content made for families. The full content and advertising standard — what we carry and what we refuse — is published at /standards.